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Designing and Deploying Cisco Unified IM and Presence

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Feb 25, 2016.

Cisco Unified Communications IM&P Introduction

Figure 14-6 illustrates the components when using Cisco Jabber for presence functionality.

Figure 14-6

Figure 14-6 CUCM IM&P

Integrating Cisco WebEx Meetings Server, Cisco Unity Connection, and other applications into the presence network offers a feature-rich communications environment with the Cisco Jabber client application as the single interface for voice and video calls, voice-mail playback, web conferencing, and integrated directories.

The following are available features in this deployment:

  • Real-time availability: This feature provides real-time availability of other Cisco Jabber users.
  • Contact list: This feature allows users to search the corporate directory from one easy-to-use interface to locate contacts quickly. Simply click to call.
  • Media escalation: This feature provides the ability to add communication methods during a session; for example, add video to an existing audio session, or add web conferencing to an existing audio or video session.
  • Click-to-call: This feature provides the ability to dial from the contact list by using the integrated softphone or an associated IP phone.
  • Integrated voice and video calling: This feature provides the ability to exchange ideas face to face with a coordinated video display on the PC screen and audio conversation with the softphone. Users can place video calls to other users.
  • IP phone association: This feature allows users to use Cisco Jabber to control an IP phone and make or receive calls.
  • Conferencing: This feature allows users to create multiparty voice or video conferencing sessions by simply merging conversation sessions by using the Cisco Jabber intuitive interface.
  • Web conferencing: This feature allows users to launch a web conferencing session immediately to share content, such as a presentation, with others.
  • Voice messages: This feature allows users to access Cisco Unity Connection voice-mail messages—view, play back, sort, and delete messages—all from the same client application.
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