Home > Articles > Cisco Certification > CCNA Voice 640-461: Understanding the Cisco IP Phone Concepts and Registration

CCNA Voice 640-461: Understanding the Cisco IP Phone Concepts and Registration

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Oct 27, 2011.

Chapter Description

This chapter walks you through the key concepts and technologies used to build a Cisco VoIP network while working towards your CCNA Voice certification.

Setting the Clock of a Cisco Device with NTP

The final task to prepare the network infrastructure to support a Cisco VoIP network is to set the time. Having an accurate time on Cisco devices is important for many reasons. Here is a quick list of just some of the reasons why you want an accurate clock on your network devices:

  • It allows Cisco IP Phones to display the correct date and time to your users.
  • It assigns the correct date and time to voicemail tags.
  • It gives accurate times on Call Detail Records (CDR), which are used to track calls on the network.
  • It plays an integral part in multiple security features on all Cisco devices.
  • It tags logged messages on routers and switches with accurate time information.

When Cisco devices boot, many of them default their date and time to noon on March 1, 1993. You have two options in setting the clock: manually, using the clock set command from the privileged EXEC mode, or automatically, using the Network Time Protocol (NTP).

Devices setting the clock using NTP always have a more accurate time clock than a manually set clock. Likewise, all the NTP devices on your network will have the exact same time. These advantages make NTP the preferred clock-setting method. The accuracy of the clock on your device depends on the stratum number of the NTP server. A stratum 1 time server is one that has a radio or atomic clock directly attached. The device that receives its time from this server via NTP is considered a stratum 2 device. The device that receives its time from this stratum 2 device via NTP is considered a stratum 3 device, and so on. There are many publicly accessible stratum 2 and 3 (and even some stratum 1) devices on the Internet.

After you obtain one or more NTP servers to use, you can configure NTP support on your Cisco devices by using the syntax in Example 3-4.

Example 3-4. Configuring a Cisco Router to Receive Time via NTP

   WAN_RTR#configure terminal

   WAN_RTR(config)#ntp server 64.209.210.20

   WAN_RTR(config)#clock timezone ARIZONA -7

The first command, ntp server <ip address>, configures your Cisco device to use the specified NTP server; 64.209.210.20 is one of many publicly accessible NTP servers. If this is the only command you enter, your clock on your device will set itself to the Universal Time Coordinated (UTC) time zone. To accurately adjust the time zone for your device, use the clock timezone <name> <hours> command. The previous syntax example set the time zone for Arizona to –7 hours from UTC.

Now that we configured the router to synchronize with an NTP server, we can verify the NTP associations and the current time and date using the commands shown in Example 3-5.

Example 3-5. Verifying NTP Configurations

WAN_RTR#show ntp associations
       address         ref clock     st  when  poll reach  delay  offset     disp
*~64.209.210.20    138.23.180.126    3    14    64  377    65.5    2.84      7.6
   * master (synced), # master (unsynced), + selected, - candidate, ~ configured
WAN_RTR#show clock
11:25:48.542 CA1_DST Mon Dec 13 2010


The key information from the show ntp associations command is just to the left of the configured NTP server address. The asterisk indicates that your Cisco device has synchronized with this server. You can configure multiple NTP sources for redundancy, but the Cisco device will only choose one master NTP server to use at a time.

After you configure the Cisco router to synchronize with an NTP server, you can configure it to provide date and time information to a CUCM server, which can then provide that date and time information to the Cisco IP Phones in your network. To allow other devices (such as a CUCM server) to pull date and time information from a Cisco router using NTP, use the ntp master < stratum number> command from global configuration mode. For example, entering ntp master 4 instructs the Cisco router to deliver date and time information to requesting clients, marking it with a stratum number of 4.

7. IP Phone Registration | Next Section Previous Section

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020