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CCNA Voice Portable Command Guide: Cisco Unity Connection and Cisco Unified Presence

Cisco Unity Connection Administration Interfaces

Cisco Unity Connection

There are six administration interfaces for Cisco Unity Connection. Five interfaces are available via web-based GUI and one CLI available via SSH. It might be confusing to remember which login to use for a particular administration interface.

To help you avoid the confusion, Table 7-1 lists the name of the administration interface, the method to access the interface, and what username and password to use.

Table 7-1 Cisco Unity Connection Administration Interfaces

Administration Interface

Access Method

Username/Password Combo

Cisco Unity Connection Administration


Application Username/Password

Cisco Unified Serviceability


Application Username/Password

Cisco Unified OS Administration


Platform Username/Password

Disaster Recovery System


Platform Username/Password

Cisco Unity Connection Serviceability


Application Username/Password

Command Line Interface

SSH to <IPAddress>

Platform Username/Password

NOTE There is a web interface for end users to access their voice messages and manage their account. Their account must have a Class of Service (COS) that enables access to the Cisco Personal Communications Assistant (PCA)

End User Web Access


End UserID / Password

If you have more than one Cisco Unity Connection server in a cluster, be sure to perform all administration on the first node (Publisher).

Table 7-2 Common CLI Commands


Shows available commands

admin:help <command>

Help for a command.

admin:show version active

Displays active system version.

admin:show version inactive

Displays if there are any other alternative versions installed. This is used when an upgrade is performed.

admin:utils service list

Displays a list of services and their status.

admin:show tech all

Displays useful information for Cisco TAC.

admin:utils network ping <IPAddress>

Pings an address and displays the result.

admin:utils network traceroute <IPAddress>

Performs a traceroute to an IP address and displays the result.


Logs you out and ends the management session.

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