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CCNA Collaboration CICD 210-060 Official Cert Guide: Managing Endpoints and End Users in CUCM

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Nov 9, 2015.


  1. "Do I Know This Already?" Quiz
  2. Foundation Topics
  3. Exam Preparation Tasks

Chapter Description

This chapter from CCNA Collaboration CICD 210-060 Official Cert Guide reviews the configuration of endpoints and users in Cisco Unified Communications Manager (CUCM), including setting up basic network services, registering phones, configuration, and bulk administration.

IP phones and end users are important parts of a Unified Communications deployment; after all, without phones or people to use them, what is the point of having the system? This chapter reviews the configuration of endpoints and users in Cisco Unified Communications Manager (CUCM), including setting up basic network services, registering phones, configuration, and bulk administration.

“Do I Know This Already?” Quiz

The “Do I Know This Already?” quiz allows you to assess whether you should read this entire chapter or simply jump to the “Exam Preparation Tasks” section for review. If you are in doubt, read the entire chapter. Table 9-1 outlines the major headings in this chapter and the corresponding “Do I Know This Already?” quiz questions. You can find the answers in Appendix A, “Answers Appendix.”

Table 9-1 “Do I Know This Already?” Foundation Topics Section-to-Question Mapping

Foundation Topics Section

Questions Covered in This Section

Implementing IP Phones in CUCM


Describe End Users in CUCM


Implementing End Users in CUCM


  1. Which of the following protocols is critical for IP phone operation?

    1. DNS
    2. DHCP
    3. NTP
    4. TFTP
  2. What file does an IP phone first request from TFTP during its startup and registration process?

    1. SEP<mac_address>.cnf.xml
    2. None. The phone receives all information via SCCP signaling.
    3. SEP<mac_address>.xml
    4. XMLDefault.cnf.xml
  3. Which of the following statements is true?

    1. SCCP phone configuration files contain all settings, including date/time and softkey assignments.
    2. SIP phone configuration files are larger than SCCP phone configuration files.
    3. SCCP phone configuration files are exactly the same as SIP phone configuration files.
    4. SIP phone configuration files are much smaller than SCCP configurations files because of the limited feature set of SIP phones.
  4. Which of the following is true of DHCP in CUCM?

    1. The DHCP server capability is no longer available as of CUCM v8.x.
    2. The DHCP service is a basic capability intended for supporting up to 1000 IP phones.
    3. DHCP is mandatory for IP phones.
    4. CUCM supports a proprietary IP address assignment protocol called LLDP.
  5. Which of the following is not a device pool setting?

    1. Cisco Unified Communications Manager Group
    2. Local Route Group
    3. Region
    4. Common Phone Profile
  6. Bob asks you to provide a third DN button and a BLF speed dial for the Auto Parts desk’s 12 7965 IP phones. Which of the following is the best choice?

    1. Modify the standard user softkey template.
    2. Copy the standard user softkey template, name it PartsDesk, and add the requested features.
    3. Copy the standard 7965 SCCP Phone Button template, name it PartsDesk, and add the requested features.
    4. It is not possible to add a third DN and a BLF speed dial to a 7965 IP phone.
  7. Pete recently learned that he can add his own speed dials, subscribe to phone services, and do other useful things via his Self-Care Portal web page. He comes to you complaining that he cannot do any of these things. Why can’t Pete modify his own phone?

    1. The Active Directory GPO is limiting Pete’s permissions.
    2. Pete’s account needs to be associated with his phone in the Device Associations settings in his User Configuration page.
    3. Additional licensing is required to support User Web Page functionality.
    4. Pete must be part of the CCM super users group to make these changes.
  8. Angie changes her Windows domain login password but notices that her password for her Self-Care Portal in CUCM has not changed. Which of the following is true?

    1. LDAP synchronization has not been configured.
    2. Cisco Unified Services for Windows domains has not been configured.
    3. Angie must wait 24 hours for the password to synchronize.
    4. LDAP authentication has not been configured.
  9. Which of the following is not true of LDAP synchronization in CUCM v10.x?

    1. Application user accounts must be configured in LDAP before they can be replicated to CUCM.
    2. End-user accounts that exist in CUCM and which do not exist in LDAP are maintained as local accounts in CUCM.
    3. LDAP checks the user accounts in CUCM and syncs those that also exist in LDAP.
    4. End-user accounts that exist in LDAP are synced to CUCM unless the LDAP sn attribute is blank.
  10. Which is true of LDAP synchronization agreements?

    1. The User Search Base defines the point in the tree where CUCM begins searching. CUCM can search all branches below that point.
    2. The User Search Base defines the point in the tree where CUCM begins searching. CUCM can search all branches above and below that point.
    3. The User Search Base must specify the root of the domain; LDAP Custom Filters must be used to limit the search returns.
    4. All synchronization agreements must run on a regular scheduled basis.
    5. Only one synchronization agreement can be made with a single LDAP system.
2. Foundation Topics | Next Section

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