Home > Articles > Cisco Certification > CCNP Security / CCSP > CCSP CSI Exam Certification: SAFE IP Telephony Design

CCSP CSI Exam Certification: SAFE IP Telephony Design

  • Sample Chapter is provided courtesy of Cisco Press.
  • Date: Dec 30, 2004.

Chapter Description

This chapter will help you prepare for the CCSP CSI Exam, with a focus on SAFE IP Telephony Design. Sample questions are included to help you study.

Understanding SAFE IP Telephony Network Designs

The next sections discuss the deployment considerations for IP telephony in each of the SAFE network blueprints: the small, medium-sized, and enterprise networks. In each of these blueprints, adding IP telephony into the network infrastructure required some modification of devices that provide an interface between modules in the blueprint. Not all modules were affected by the incorporation of IP telephony into the network infrastructure; therefore, those modules were omitted from the discussion.

Branch Versus Headend Considerations

You can use the designs in small and medium-sized network configurations in one of two ways. In the first configuration, the design is acting as a branch of a larger enterprise. In the second configuration, the larger network design is considered the headend of the organization's network, and the smaller network designs can be considered the branch or satellite offices.

IP Telephony Deployment Models

Three general models primarily exist for the deployment of IP telephony services throughout a network. The following deployment models are influenced by both the size and the distribution of the network (multiple branches, private networks, and so on):

  • Single-site campus—This model is the most basic deployment model. All the IP telephony devices reside in a single, physically contiguous campus

  • WAN centralized call-processing—In this model, multiple sites deploy IP telephony. These sites might be connected to a central campus over a private WAN or through the use of VPNs. The headend site, or campus, contains the only call-processing manager cluster; however, remote sites can have local voice services, such as voice mail.

  • WAN distributed call-processing—This is the most complex design of the three models. In this model, multiple sites are connected through either a private WAN or over a VPN, and one or more of the sites contains a call-processing manager cluster. Many, although not all, of the sites have local voice services, such as voice mail. Some of the sites rely on others for their voice-mail services.

Small IP Telephony Network Design

The small IP telephony network design is based on the SAFE small network blueprint. This design is shown in Figure 19-2 and includes several minor modifications to the small blueprint design.

Figure 2Figure 19-2 Small IP Telephony Network Design

As shown in Figure 19-2, the small IP telephony network design consists of the Corporate Internet module, the Campus module, and the ISP Edge module. The SAFE IP telephony modifications made to this blueprint focus only on the Corporate Internet and Campus modules. No modifications were made to the ISP Edge module because the service provider is not providing IP telephony services to the network.

Corporate Internet Module

The Corporate Internet module provides connectivity to the Internet for the small SAFE blueprint. The key device here is the voice-enabled edge firewall/router, which provides protection of network resources, stateful filtering, and voice services. The firewall/router mitigates toll fraud by limiting only known telephony devices from communicating with one another, as well as other attacks such as unauthorized access, DoS attacks, and IP spoofing attacks.

The voice-enabled firewall/router provides not just the typical security services, such as NAT, VPN, stateful firewall inspection of traffic, and IDS, but also voice services, including VLAN segmentation. In one VLAN reside the call-processing manager, the proxy server, and the IP phones. The user, management, and voice-mail/e-mail systems reside in the other VLAN.

Campus Module

The Campus module contains the end-user systems and the corporate servers, such as voice-mail servers, e-mail servers, management servers, IP phones, and the Layer 2 infrastructure. VLANs are enabled on the Layer 2 switch to provide segmentation between the voice and data traffic. Host IDS (HIDS) is deployed across all critical servers. The role of HIDS is more important in this design because of the lack of a Layer 3 router within the Campus module to provide access control between the VLANs.

Design Alternatives for the Small IP Telephony Network

One alternative design is to provide two completely separate VLANs, with a Layer 3 access device providing traffic filtering between the VLANs. Another alternative is to place the voice-mail/e-mail server in the voice segment; however, this design is not recommended because the voice-mail/e-mail server is running additional services that are required in the data segment.

Medium-Sized IP Telephony Network Design

The medium-sized IP telephony network design shown in Figure 19-3 is based on the SAFE medium-sized network blueprint. No changes have been made except to the Campus module to support IP phones, PC-based IP phones, voice services, proxy services, PSTN for WAN backup and local calls, and VLANs for voice and data segmentation.

Figure 3Figure 19-3 Medium-Sized IP Telephony Network Design

The Campus module and possible design alternatives are described in the next sections.

Campus Module

The key IP telephony devices in the campus module are provided in Table 19-3.

Table 19-3 Key Devices in Campus Module

Key Device


Layer 3 switch

Routes and switches voice and data traffic within the module.

Layer 2 switch (with VLAN support)

Provides network connectivity to endpoint user workstations and IP phones.

Corporate servers

Provide e-mail and voice-mail services to internal users, and file, print, and DNS resolution to workstations.

User workstation

Provides data services and voice services (through PC-based IP phones) to end users.

NIDS appliance

Provides Layer 4 to Layer 7 packet inspection.

IP phones

Provides voice services to end users.

Call-processing manager

Provides voice services to IP telephony devices in the module.

Proxy server

Provides data services to IP phones.

Stateful firewall

Provides network-level filtering for the call-processing manager and the proxy server.

The primary function of the Campus module is to switch data, voice, and management traffic while enforcing the network and voice VLAN separation. The VLAN separation is augmented by the use of filtering on the Layer 3 switch and also a stateful firewall. HIDS are used to protect both key voice services and the PC-based IP phone hosts. The stateful firewall and the Layer 3 switch control the traffic flows between the data and voice VLANs. The proxy server provides data services to IP phones; it also is located on the same VLAN as the call-processing manager. Private VLANs are used to mitigate local trust-exploitation attacks between the proxy server and the call-processing manager. For secure management, Layer 3 and Layer 4 filtering limits administration of key systems to authorized administration hosts. In addition, application-level security provides user authenti-cation and confidentiality.

Performance is not a limitation in this design because all devices are situated on a Fast Ethernet network. The only limitation to this design is the number of IP telephony devices that the call-processing manager can support. If the number of IP telephony devices exceeds the capacity of the call-processing manager, additional call-processing managers are required.

Design Alternatives for the Medium-Sized IP Telephony Network

One possible alternative is to redesign the IP telephony network to take advantage of high-availability capabilities. This redesign would require the addition of another call-processing manager and another firewall in the Campus module, to provide resiliency. Another possibility is to move the voice-mail system off an additional demilitarized zone (DMZ) segment on the stateful firewall.

Large IP Telephony Network Design

The large IP telephony network design is based on the SAFE Enterprise network blueprint. This design already took IP telephony requirements into account. However, certain changes were made to this design in the "SAFE: IP Telephony Security in Depth" whitepaper. These changes include the following additions:

  • PC-based IP phones

  • Voice segment for the voice-mail system

  • PSTN for local calls at the Edge Distribution module

  • HIDS on all voice-related servers

  • Call-processing manager and stateful firewall to provide resiliency in the design

This section focuses on the Building and Server modules, where the preceding changes were made.

Building Module

The Building and Building Distribution modules of the SAFE enterprise design are shown in Figure 19-4. The Building module provides switching functions for data and voice traffic, while at the same time enforcing segmentation between the two. This is done through stateless Layer 3 filtering and VLANs.

Figure 4Figure 19-4 Large IP Telephony Building and Building Distribution Modules

The key devices in the Building module are listed in Table 19-4.

Table 19-4 Key Devices in Large IP Telephony Building Module

Key Device


Layer 2 switch (with VLAN support)

Provides network connectivity to endpoint user workstations and IP phones.

User workstation

Provides data services and voice services (through PC-based IP phones) to end users.

IP phones

Provide voice services to end users.

Server Module

The primary function of the Server module, shown in Figure 19-5, is to provide voice and data services throughout the design to end users and devices.

The Server module contains all the voice services needed for IP telephony in this design. The key devices in this module are provided in Table 19-5.

Figure 5Figure 19-5 Large IP Telephony Network Design

Table 19-5 Key Devices in Server Module

Key Device


Layer 3 switch

Routes and switches voice and data traffic within the module.

Corporate servers

Provide e-mail and voice-mail services to internal users, and provide file, print, and DNS resolution to workstations.

Call-processing manager

Provides voice services to IP telephony devices in the module.

Proxy server

Provides data services to IP phones.

Stateful firewall

Provides network-level filtering for the call-processing manager and the proxy server.

Although the call-processing manager, the proxy server, the voice-mail system, and the e-mail systems each reside in the same module, they are separated through VLAN segmentation. In addition, internally to the VLANs, servers can be separated further through the use of private VLANs to mitigate trust-exploitation attacks. All servers in this module have HIDS installed, and all traffic flows within the module are inspected by the on-board IDS blades in the Layer 3 switches. High availability is ensured through the use of multiple call-processing managers and multiple firewalls configured in high-availability mode. To support the secure management model in the SAFE Enterprise design and the use of an out-of-band management network, all key servers in this module have multiple network interfaces to support the out-of-band access.

Design Alternative for the Large IP Telephony Network

As in the medium-sized network design, you can place the voice-mail server on an additional DMZ interface off the firewall, to further isolate this server and stateful inspection and the filtering of the traffic between the IP telephony devices and the voice-mail server. However, this increases the complexity of the design.

5. Foundation Summary | Next Section Previous Section

Cisco Press Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Cisco Press and its family of brands. I can unsubscribe at any time.


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Cisco Press products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.


Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.


If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@ciscopress.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.


This site is not directed to children under the age of 13.


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.


Users can always make an informed choice as to whether they should proceed with certain services offered by Cisco Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.ciscopress.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020